Current issue in Zoom (and a temporary workaround)

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UPDATE (06/07/2021)
We understand that this issue has now been resolved and so, whilst the steps described below will still work, it may be preferable to revert to the previous method for creating meetings with pre-assigned breakout rooms (ie. scheduling the meeting via the Zoom LTI and then pre-assigning the breakout rooms via https://brookes.zoom.us)

Unfortunately the most recent update to the ‘Zoom LTI Pro’ (essentially the way in which Zoom integrates with our Moodle) has introduced an issue which may affect staff when trying to pre-assign breakout rooms; the Zoom developers are aware of the issue and, whilst we await a fix, I wanted to flag the issue so that all are aware and also to propose a temporary workaround.

The issue

The issue is that, when using a csv file to pre-assign breakout rooms to a meeting that has been scheduled via the Zoom LTI, the breakout room configuration is no longer saved.

The temporary workaround

The temporary solution for this is to schedule the meeting via https://brookes.zoom.us rather than the Zoom LTI (as the guidance specifies).

Since the meeting has been created via https://brookes.zoom.us and not via the Zoom LTI, the meeting will not be listed in the Zoom LTI in your course which is how students normally access their meetings so there are a few additional steps to follow:

  1. Make a note of the ‘Zoom Meeting ID’ for the meeting that you’ve just created.
  2. Go to the Zoom LTI in your Moodle course.
  3. Click on the the ‘three vertical dots’ icon (A, below) and select Import meeting (B):
Zoom LTI screenshot showing how to import a meeting that has been scheduled outside of the LTI (screenshot 1).
  1. Enter your ‘Zoom Meeting ID’ (C, below) then click Import (D).
Zoom LTI screenshot showing how to import a meeting that has been scheduled outside of the LTI (screenshot 2).

If you follow the above instructions, the scheduled meeting should now appear in the Zoom LTI so that your students can join the session in the usual way


This is a temporary solution and we hope that, once a fix has been issued by the Zoom developers, the usual guidance for scheduling meetings and pre-assigning breakout rooms will apply.

2 thoughts on “Current issue in Zoom (and a temporary workaround)

    1. Richard Hall

      Hi, Syam – many thanks for your comment.

      Recently it has been announced that this issue has now been fixed and so you can revert to the previous recommended way of managing the pre-assignment of breakout rooms (ie. scheduling the meeting via the Zoom LTI in your course and then editing the meeting via https://brookes.zoom.us where you can upload a .csv file to pre-assign breakout rooms).

      I have added a note at the top of the article to reflect this.

      Like

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